We are a made to Order company. Estimated time of dispatch is mentioned for all products description on the product page. Incase of more that one product order, the timeline of Dispatch for the product with "longest Dispatch deadline" will apply, as we ship everything together. Incase the Order is for more than Rs 1,00,000 in Value, then we will have to review the order and comeback to you with an appropriate timeline. Please note that all mentioned Timelines are the Dispatch timelines from our factory and the transportation of your product will happen via third party vendors like Bluedart, DTDC, SafeEx or equivalent logistics company. Spin will not be responsible for any delay caused by the Logistics company.
Refund & Cancellation Policy
At SPIN, we go to great lengths to ensure that you receive the product you have ordered in top-notch condition. Each item goes through a round of Quality checks prior to shipment, and warrants your inspection and signature upon delivery. However, should you still find any defect in your SPIN piece, please read our policy for more details.
Also, please note that we encourage customers to study product dimensions before making a purchase to avoid situations where the product may not fit through doorways. We will not be able to offer any returns/exchanges in such cases.
Our Refund Policy
- We are happy to accept replacement or refund requests for any defective items within 30 days of the purchase. If your return request is made after 30 days of purchase, we cannot offer you a refund or exchange. We do not entertain a ‘change of heart’ return/exchange policy.
- For merchandise picked up from your home, the refund will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 45 days.
- To be eligible for return/refund/exchange, your item must be unused and in the same condition that you received it. We will only accept damaged items with a manufacturing defect that happened prior to receiving the product.
- The refund will only be processed upon verification of the manufacturing defect at our end. We would require a receipt as proof of purchase.
- Any item not in its original condition, damaged or missing parts will not be eligible for replacement or refund.
Once your return request is received along with proof and reason for refund, we will send you an acknowledgement email. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and you will be credited on your original method of payment, within 45 days of approval. In case the product is returned, the amount levied on shipping charges would be deducted from the sum paid and the remaining amount will be refunded back to the source account.
Refund not received
If you don’t receive the refund within 45 days, please contact your bank/credit card company as it may take some time before your refund is visible in your account. Alternatively, feel free to contact us at firstname.lastname@example.org or +91 852 772 1115
We only replace items with manufacturing defects. We will exchange it for a new piece of same item within 30 days of purchase.
Items on Sale
We do not offer returns/exchanges on any discounted/sale items.
Any item marked as a gift on time of purchase will only be refunded as credit on your gift card.
Shipping for Returns/Exchanges
The time it takes for the exchanged product to be delivered to you will depend on your geographic location.
Our Cancellation Policy
Once your purchase has been made, we will not be able to accommodate any cancellation or change requests (other than as covered by our warranty policy). We request the customer to personally be present during the time of delivery to ensure a proper inspection of the purchase.
Price considered at the time of purchase is final and cannot be changed. There can be price change / sale offers between your order placement and delivery, we cannot forsee the same or refund the amount
Please note that the actual product colour may vary from the images shown. Each monitor or Mobile displays colours differently and each individual may see these colours differently. Additionally, lighting conditions during the time product photograph was shot can also affect the colour of the image.