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SPIN-Refund Policy

Guiding Principles

At SPIN we go to great lengths to ensure that the customer receives the product he/she has ordered in pristine condition. Every single item made by SPIN is inspected prior to shipment, and also require your inspection and signature upon delivery. However, should you discover a defect in your furniture, please put your remarks on the "delivery note" and contact us immediately. 
Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will be happy to offer a replacement or refund for any defective items within 30 days of the receipt of the request. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days. We do not have change of heart return/exchange policy
Cancellation Policy
Once your purchase has been made we will NOT be able to accommodate any cancellation or change requests (other than as covered by our warranty policy). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Please show the defect to the delivery person, put a remark on the delivery note and inform us immediately.

There may be errors in the prices, descriptions or images of certain products, and we must reserve the right to restrict orders of those items.
Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return/refund/exchange, your item must be damaged and unused and in the same condition that you received it.
Upon verification of the damaged item, the item could be replaced or a full refund provided to the customer as requested. 
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for replacement or refund
Refunds (if applicable)
Once your return request is received along with proof and reason for refund , we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day’s 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Final Clearance and Sale 

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.